Frequently asked questions
Short answers on access, orders, delivery and the showroom.
Who can order from HATS?
Our B2B online shop is exclusively for business customers, retailers and resellers.
How do I get access to dealer prices?
After registration we review your company details. Once your account is approved, you get access to dealer prices and the full range.
Do I need proof of business?
Yes. To activate a dealer account we need a valid business registration or equivalent proof of commercial activity.
Is there a minimum order value, and what are the shipping costs?
Shipping and surcharge rules depend on order value and destination country. You can find the current conditions on our shipping costs page.
Can I visit the HATS showroom?
Yes. Our showroom in Ludwigsfelde near Berlin is open to retailers and business customers by appointment. There you can see products and ranges in person.
Does HATS deliver outside Germany?
Yes. We supply retailers in Germany and other European countries.
How fast is my order delivered?
Many items are available directly from our warehouse in Ludwigsfelde. The exact lead time depends on availability, order size and destination country.
How do I apply for a dealer account?
Register your company via the dealer login and send the required company details plus proof of business. After review we activate your account.